Conflict Resolution Fundamentals - Online Course

We’d love to introduce to our signature online course, Conflict Resolution Fundamentals – perfectly designed for both individuals looking to cope with conflict in their personal life and for businesses needing to better manage conflict in the workplace.

Everyone has conflict in their life. Conflict is something that we deal with on a daily basis – at home, at work, and in the communities that we are part of. It doesn’t matter who you are, where you come from or how much money you make.

Through working with a wide range of clients over many years as a specialist in conflict resolution, I have realised that the majority of people in our community don’t get taught how to deal with conflict in an effective way. Not at school, not at University (unless you do a specific course on this) and often not in the workplace either. Yet somehow it is expected that we all know what to do when it comes to conflict resolution.

Conflict is very impactful. It impacts people’s happiness with their families, at work and in life in general.

This is why I have created the online Conflict Resolution Fundamentals course. Conflict can be very positive but you have to be able to manage it well. Most people don’t like conflict and actively avoid with it. We all hope it will go away, but never does. So it is important to learn how to deal with conflict in a positive and constructive way.

Imagine that you would be able to deal with conflict well and you would not shy away from it. What would your life look like then? Most of the time when I ask this question people answer it with: I would have so much more freedom, peace of mind, time and money, and I would experience more happiness.

That is why I felt it absolutely necessary to develop this program and make it available to anyone wanting to learn how to manage conflict positively. I want to teach you the fundamentals of conflict resolution.

What does the course consist of?

The course consists of 4 modules that you can do online in your own time.

This can be combined with personal coaching if you would like one-on-one time with me, or if you are a business or want to do a community event I can run a workshop. In both a workshop or personal coaching session we can dive into your personal circumstances after you have learned about the conflict resolution fundamentals, and this will help you to really master your skills.

What will you learn in this course?

Recognise the positive and negative aspects of conflict, and what causes it
How different culture types can impact conflict and conflict resolution
Understand natural human responses to conflict and the strategies you can use to deal with them
Recognise the 4 main conflict management styles and how they can affect relationships and conflict resolution
Understand what perception is and how it works. Distinguish perception from facts and truths
Recognise how perception impacts conflict resolution, and use perception strategies to resolve conflict
Recognise the impact of not listening - use listening as a tool for conflict resolution
How to take responsibility for and drive the conflict resolution process
You will learn clear steps on how to resolve conflict and how to drive a conflict resolution process

This course is designed to be interactive and address the different learning styles that people have. In each module there will be a video lesson accompanied by clear slides which clearly set out and clarify what I am discussing. The course comes with a comprehensive workbook that you can download and work through, and refer to at any time during or after the program.

If you are interested in gaining skills in conflict resolution, and having more peace of mind and happiness in your life, sign up today!

Course Packages

1:1 Conflict Resolution Fundamentals Training

Our 1:1 Conflict Resolution Training Package includes:

Access to the online program, comprising 4 Modules and a downloadable Workbook.
2 x 1 hour personal coaching by Lisanne Iriks!

Cost: AUD$1,200 excl. GST

* Any ongoing coaching sessions are charged at AUS$300 per hour excl. GST

Conflict Resolution Fundamentals Training

Our Conflict Resolution Training Package includes:

Access to the online program, comprising 4 Modules and a downloadable Workbook.

Cost: AUD$499 excl. GST

* Personal coaching sessions are available upon request and charged at AUS$300 per hour excl. GST

Group Conflict Resolution Fundamentals Training

Our Group Conflict Resolution Training Package includes:

Access to the online program, comprising 4 Modules and a downloadable Workbook.
Consultation session with a representative of the group so Life Mediation can tailor the workshop to the attendees’ needs
1 full day workshop inclusive of role-plays facilitated by Lisanne Iriks!

Please contact us to discuss pricing (different prices for different size groups)

Course Outline

Module 1 - Interacting with and responding to conflict

This module focuses on recognising what conflict is, how different cultures can impact conflict, understanding the human response to conflict and the different conflict managements styles used. You will learn to recognise responses in your brain which impact how you deal with conflict and discover ways to overcome this.

Module 2 - Working with perception to improve conflict resolution

This module focuses on recognising what perception is, and how to distinguish between facts, truths and perception. You will learn how this impacts conflict resolution and discover how strategies based on perception can change the outcome of a situation.

Module 3 - Using listening as a tool for conflict resolution

This module focuses on understanding the impact of not listening properly and how you don’t always clearly hear what people are saying. You will learn what active listening is and how not being present can cause conflict and affect a positive resolution. We will teach you how to use listening as a tool in conflict resolution.

Module 4 - How to take responsibility for and drive the conflict resolution process

This module focuses on understanding the role personal responsibility plays in conflict resolution. You will discover how certain actions impact others, and how to avoid destructive tendencies. We will teach you constructive and effective steps to take to facilitate conflict resolution.

What Our Clients Say

Discover how organisations have benefited from Life Mediation’s face-to-face Conflict Resolution Trainings.

Lisanne has facilitated corporate mediation skills and negotiation skills training programs for the Australian Mediation Association (AMA). We have always received positive feedback from clients who have been extremely satisfied with her professionalism and delivery of content. The participants of Lisanne’s mediation and negotiation skills training have reported back that her style of facilitating was engaging and conducted in a way so that attendees gained practical actions immediately that they could implement in their jobs the next day. The teams reported that they worked better with clients and achieved better results when they had to resolve conflict within their own work groups and with staff after attending the training.

Lisanne facilitates and enables leadership by developing strong relationships with her clients and coaching for success. She genuinely cares about her people and they trust her to guide them towards the best outcomes. She has a natural self expression that puts people at ease while inspiring courage and bold action. People gravitate to Lisanne because they like who they become through her engagement.

Lisanne Iriks has worked as a lecturer at Murdoch University for the last 5 years, developing and delivering a high-quality learning program in the areas of Dispute/Conflict Resolution and Mediation. This has been made available for mainly law students but also those in non-law disciplines have found the unit highly valuable. Lisanne is always professional and presents with enthusiasm, making the classes interesting and enjoyable for the students. Lisanne is flexible in her approach and adapts to the different audiences and skill levels, so that everyone can understand the content and make use of the materials provided. Lisanne engages the class with relevant experiences and activities and takes on feedback provided by the students, adjusting her delivery as necessary. The Dispute Resolution and Mediation units are very popular among the students and are critical skills that everyone needs, regardless of the career or profession they are in. The students particularly appreciate learning from someone in the profession, who can share their passion for the subject matter and provide examples of real situations and scenario, resulting in a better learning experience. Lisanne is a pleasure to work with, she is reliable and knowledgeable and very passionate about this subject, with the desire to build the capacity in others to be effective conflict resolvers themselves. I would highly recommend Lisanne to deliver a motivating and uplifting learning experience in the areas of Dispute/Conflict Resolution and Mediation.

Book a complimentary 15-minute Consultation Session to discuss how we can best assist you.